AlisterCompteron vs. the Evil Dell Tech Support January 30, 2009
Posted by AlisterComputeron in Mobility, Reviews, Technology.Tags: Dell, Dell Mini 9, Tech Support
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Last fall, I bought the new Dell Inspiron Mini 9. Shortly thereafter, I began having problems with it. First I had an issue with the screen. There was an inch-wide column down the center of the screen that caused some green pixelation on pictures and windows. I sent the computer back and got that repaired.
Next, the computer began going into standby for no reason, even if I was using it. That was a hard one to explain to tech support. The techs I spoke with simply didn’t understand, and their fix was to turn off all the power save settings. I sent the netbook back again, only to have it return without anything done to it. One of the techs at the depot emailed to say he wasn’t able to reproduce the behavior I was seeing. I replied with detailed instructions on exactly how to make the computer to its automatic standby dance. Either he didn’t get my message, or still wasn’t able to reproduce the problem.
I called tech support again, and this time I decided to the let computer run for a few days without power saving settings. I even disabled the standby when I closed the lid. The Dell Mini stopped going to standby with all the power save settings off, but the screen would flicker instead.
So I called tech support again one evening, and after being transferred twice, giving my Service Tag number three times, and briefly explaining the problem three times, a tech realized that the computer was having a power issue, and probably needed to have the system board replace. THANK YOU! And duh. That’s what I suspected all along, but had to get them to realize it. Yes, I was partly at fault for not following through on the original instructions to keep the power save settings turned off, so mea culpa on that one.
I sent the Dell Mini in for a third time, and got it back today. I was eager to get it up and running so I could test for the issue. When I booted it up, I noticed that I no longer had a wireless adapter listed in Device Manager. I downloaded drivers from Dell, but each time I tried installing them, I got a message that the device wasn’t present. So another call to tech support.
The tech tried the driver installation again with the same result, and had me open the computer to re-seat the WLAN card (does re-seating a card ever work?). She said she would send out another WLAN card for me to swap, and she is also sending another box. So the Mini may be making a fourth trip to Texas.
If I didn’t love this little computer so much, I would have thrown in the towel long ago. But I just love the small size and portability of my netbook. I wasn’t sure what I’d actually use a netbook for when I got it; I mainly got it to see what all the buzz was about. I am having second thoughts, though, on buying a Dell over another brand. And quite honestly, I may be done with Dells after this experience.
I’ll post again after I get my replacement wireless adapter.
World’s Trees Rejoice as Circuit City Liquidates January 16, 2009
Posted by AlisterComputeron in Business, News.Tags: Bankruptcy, Business, Circuit City
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Fair well, Circuit City. I did what I could to help you stay afloat. I feel bad for the front line employees losing their jobs. Can’t say I feel the same about the stiffs at corporate, though. Remember a couple of years ago when Circuit City management thought a good way to save money was to fire the all the higher paid store workers, and replace them with lower paid newbies? “Thanks for your loyal service over the years, but you’ve become too expensive.” It seems the Universe is back in balance as karma has caught up to CC. Perhaps the geniuses at corporate should have thought of some other strategies to keep the business afloat, like getting rid of those big-ass receipts.
Windows updates. As an IT administrator you hate doing them: waiting for the maintenance window, reboot, and the inevitable user who’s using the system when you apply an update.